FAQ

Q. What size of business can you accommodate?
A. We typically serve businesses that generate more than $10 million annually in consumer and commercial goods sales.

Q. What is the process of finding out if my business is a fit?
A. Just give us a call and we will be happy to set up a brief phone meeting with you to discuss your options. You can also view our Program Design and Implementation section to see the steps we take to evaluate your current business and structure your program.

Q. What type of products does AMT Warranty offer?
A. Visit our Products page to learn more about the offerings that best fit your company.

Q. What if I don’t want the hassle of administrating a warranty program?
A. You don’t have to. AMT Warranty can handle all aspects of a warranty program, including the underwriting and administration, but that choice is up to you. Our modular approach to ESPs allows you to choose a bundled or unbundled program. AMT Warranty also offers the Protect-it™ card program, which is easy to administer and sell to consumers.

For Consumers

Q. How do I register my plan?
A. If, at the time of purchase of your product and plan, you were requested to “Register your Plan”, please visit the website of the retailer to conveniently register your plan. If you wish, you may contact the toll-free Extended Service Plan Hotline published on the retailer’s website or brochure. We will be pleased to assist you in registering your plan.

Q. Why should I register my plan?
A. Registration of your plan ensures that the Service Agreement contains all the required information to link the product and plan to you. It’s fast and easy. We recommend that you register at your earliest convenience. You may register online with the retailer or call the toll-free Extended Service Plan Hotline noted on your brochure or available online.

Q. What is a Service Agreement?
A. A Service Agreement provides you with information about the protection you have purchased. It is easy to read and provides you with all the specific details of what is covered and how to get service when you need it. View our current Service Agreement.

Q. How can I obtain my Service Agreement?
A. It's easy. When you register your plan online, you will be able to save, print or email your Service Agreement. If you call us to register your plan, simply ask our Representative for a Service Agreement and they will be pleased to e-mail or mail you a copy.

Q. Is there a dollar limit on claims?
A. The total dollar amount of your claims cannot exceed the original purchase price of the product.

Q. Will I have to pay a deductible?
A. There are no deductibles, hidden charges or out-of-pocket expenses when you purchase a Replacement or Repair Plan.

Q. If I sell my product to someone else, is my plan transferable to the new owner?
A. Yes, all plans are transferable at absolutely no cost to you or the new owner.

Q. Can I renew my plan at the end of the term?
A. Yes, you can renew your plan on products more than $500 in value.

Q. What is covered with my plan?
A. We cover 100% Parts and Labor when you purchase a Repair Plan. When you purchase a Replacement Plan, your entire product is covered! In addition, some plans include ADH coverage for enhanced protection.

Q. What is not covered with my plan?
A. Claims resulting from misuse, abuse or negligence are not covered.

Q. How many claims can I make over the term of my plan?
A. Unlimited claims can be filed with the cumulative claims value not to exceed the product purchase price.