Extended Service Plan
Extended Service Plan agreements offer customers the highest level of protection against potential failures of their new product acquisition - beyond the product's original OEM warranty. At AMT Warranty, we develop specialized programs to meet your individual business needs. We look forward to the opportunity to demonstrate how ESP plans bring value to you and your customers. Our ESP plans can be written to include the following features:
- Replacement and Repair Programs
- 1- to 4-Year Extended Terms
- Upgrades: Accidental Damage, On-site Service, Express Service (Laptops/Notebooks)
- Store, Catalog and Online Delivery Support
- Simplified Program Configuration and Implementation Strategies
Extended service plans are a profitable venture for retailers, distributors and manufacturers. We can provide for the underwriting or handle the administration of ESPs, or if you prefer, we can take care of both. We’re happy to handle the work so you don’t have to.
To learn more about our customized approach to ESPs, contact our sales department at espsales@amtrustgroup.com.
Markets & Categories
With the variety of programs offered, AMT Warranty can assist many different markets and industries with their extended service and warranty needs. From a retailer that sells consumer electronics to a manufacturer of power tools, AMT has the expertise to help grow and enhance customer services for your business.
Here’s how we work with different markets to accomplish profitable goals:
Manufacturers – AMT Warranty has the ability to administer original equipment manufacturers’ (OEM) warranties by providing:
- In-bound calls
- Triage services
- Claims adjudication
- Service dispatch
- Service fulfillment
- Service Center Network Management
- Outsource insurance liability
- Aftermarket initiatives including ESPs, surveys, quality assurance and much more
Distributors – An ideal solution for distributors is AMT’s Protect-it™ card, a turnkey extended service plan that covers products from the date of purchase. We can offer programs for distributors to sell in-store, as well as offer to vendors to sell to their consumers.
Retailers – Retailers need simple and convenient extended service plans to keep their business profitable and their customers happy. AMT can provide retailers with customized plans to suit their specific needs or with the
Protect-it™ card program as a simple alternative to traditional warranties.
Types of Plans
AMT Warranty takes a hands-on approach to assist you in this decision by evaluating your business and making recommendations that match your company goals. Repair, replacement or accidental damage from handling; Which is the right plan for you?
Replacement plans – These plans cover the replacement of lower-priced new products and become active after the expiration of the manufacturers' warranty. This replacement can be fulfilled by a physical replacement, gift certificate, voucher or co-payable check and will cover replacement of the product with one of equal or greater quality. Replacement plans are best suited for purchases such as cell phones, digital cameras and lower-cost consumer electronics.
Repair plans – These plans become active after the expiration of the manufacturer’s warranty, but generally cover repairs throughout the duration of the contract. LCD televisions and laptops that depend on advanced technology require pricey repairs, making them the perfect fit for repair plans. On-site repair plans are also available for products that are not easily portable, allowing the customer to have the product serviced without hassle.
Accidental Damage from Handling (ADH) plans – ADH plans operate in conjunction with the manufacturer’s warranty starting on the date of purchase (DOP) and cover areas not qualified by the OEM. Products used on a daily basis such as MP3 players, PDAs and laptops are excellent choices for ADH coverage. Unlike standard repair plans, ADH plans cover replacement or repair of products that have accidentally been damaged from typical everyday use.
Features & Benefits
Our modular approach to extended service plans sets us apart from our competition. One of the most important ways we cater to your business is by offering you the level of involvement you prefer in your warranty program. Regardless of your involvement, when you work with AMT you’ll always benefit from:
- A direct relationship with the insurance company (sister AmTrust Financial Companies) .
- A robust national service center network.
- Depot services.
- Utilization of web-based application for tracking all aspects of programs.
- Personalized marketing materials and sales training.
- Full disclosure of information regarding clients' ESP programs including sales, claims and profitability.